1. Introduction
Welcome to shenpoker. We operate the online gaming and sports betting platform accessible at
shenpoker.lat (the "Platform"). This Privacy Policy describes how shenpoker ("we", "us",
"our") collects, uses, discloses, and protects personal data provided by users ("you", "your")
when accessing or using our Platform, including our sportsbook, slots, live casino, and all
related features and services.
This policy is drafted in accordance with applicable data protection principles and is intended
to give you clear and complete information about our data handling practices. By registering an
account with shenpoker or continuing to use the Platform, you acknowledge that you have read,
understood, and agreed to the terms of this Privacy Policy.
If you do not agree with any part of this policy, you should discontinue use of the Platform
and contact our support team to close your account and request deletion of your data.
2. Information We Collect
shenpoker collects personal data through various channels when you interact with our Platform.
The categories of personal data we collect include:
a) Information you provide directly:
- Full legal name, date of birth, gender, and nationality
- Malaysian identification document (MyKad) number or passport number
- Residential address, including postcode and state (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
- Email address, mobile phone number
- Username, password (stored in encrypted form), and security question answers
- Payment information including preferred Malaysian payment method (e.g., Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, Boost)
- Bank account details or cryptocurrency wallet addresses for withdrawal purposes
- Correspondence with our customer support team via live chat or email
- Responsible gaming preferences such as deposit limits or self-exclusion requests
b) Information collected automatically:
- IP address and approximate geographical location
- Device type, operating system, and browser version
- Login timestamps and session duration
- Pages visited, games played, betting history, and transaction records
- Referral source and promotional code used (if applicable)
- Cookie identifiers and similar tracking technologies (see Section 5)
c) Information from third parties:
- Identity verification data from licensed KYC (Know Your Customer) service providers
- Fraud detection signals from payment processors and security partners
- Information required for AML (Anti-Money Laundering) compliance checks
3. How We Use Your Information
shenpoker uses the personal data we collect for the following purposes:
- Account management: To create, verify, and manage your shenpoker player account.
- Service delivery: To provide access to our games, sportsbook, deposits, and withdrawal features.
- Identity verification: To fulfil KYC obligations and confirm that you are at least 21 years of age, as required for legal participation in gambling activities on our Platform.
- Payment processing: To facilitate deposits and withdrawals through your chosen Malaysian payment method securely.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other prohibited activities.
- Legal and regulatory compliance: To comply with applicable laws, international gaming regulations, and reporting requirements under our operating licence.
- Customer support: To respond to your queries, resolve disputes, and provide technical assistance.
- Personalisation: To improve your gaming experience by offering relevant game recommendations, promotions, and personalised content.
- Marketing communications: To send you promotional offers, bonus announcements, and event notifications — subject to your marketing preferences and opt-out rights.
- Responsible gaming: To monitor gaming behaviour, enforce self-imposed limits, and protect players who may be at risk of problem gambling.
- Analytics and improvements: To analyse Platform usage patterns and improve our products, features, and user experience.
4. Disclosure to Third Parties
shenpoker does not sell, rent, or trade your personal data to any third party for commercial
purposes. We may, however, share your information with selected third parties in the following
limited circumstances:
- Payment service providers: Banks, e-wallet operators (such as Touch 'n Go, Boost, GrabPay), and payment gateway partners who process your transactions on our behalf.
- Identity and KYC verification providers: Licensed third-party services that help us verify your identity and age (21+) in compliance with our regulatory obligations.
- IT and infrastructure providers: Cloud hosting, cybersecurity, and technical support companies that operate under strict data processing agreements with shenpoker.
- Fraud and AML screening services: Partners who assist in detecting suspicious activity, preventing money laundering, and maintaining platform integrity.
- Legal and regulatory authorities: Government bodies, law enforcement agencies, or regulatory authorities when we are required by law to disclose information, or where disclosure is necessary to protect the rights, property, or safety of shenpoker, our users, or the public.
- Business successors: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
All third parties with whom we share personal data are contractually bound to handle it in
accordance with applicable data protection standards and to use it solely for the purposes
for which it was disclosed.
5. Cookies and Tracking Technologies
shenpoker uses cookies and similar tracking technologies to enhance your experience on our
Platform. A cookie is a small text file stored on your device when you visit our website.
We use the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function correctly, including session authentication and security tokens. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings, currency display (MYR), and game history for a more personalised experience.
- Analytics cookies: Help us understand how users navigate the Platform so we can improve performance, identify errors, and optimise content.
- Marketing cookies: Track visits and actions across our Platform to deliver relevant promotions and measure the effectiveness of our campaigns.
You may control cookie settings through your browser preferences. Please note that disabling
certain cookies may affect the functionality of the Platform. By continuing to use shenpoker
after being presented with our cookie notice, you consent to our use of cookies as described
in this section.
6. Data Retention
shenpoker retains your personal data for as long as your account remains active and for a
reasonable period thereafter, as necessary to fulfil the purposes outlined in this Privacy
Policy. Specific retention periods are as follows:
- Account data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, in line with AML and gaming regulatory requirements.
- Transaction records: Financial transaction data is retained for a minimum of seven (7) years to satisfy statutory accounting and reporting obligations.
- KYC and identity documents: Retained for the period required by the applicable gaming licence conditions and anti-money laundering regulations.
- Support correspondence: Customer service records are retained for up to three (3) years after the matter is resolved.
- Marketing preferences: Retained until you withdraw consent or request deletion, whichever is earlier.
Once data is no longer required for any lawful purpose, we will securely delete or anonymise
it in accordance with our internal data destruction procedures.
7. Your Rights
As a user of shenpoker, you have the following rights in relation to your personal data.
You may exercise any of these rights by contacting our support team at
[email protected]:
- Right of access: You may request a copy of the personal data we hold about you, along with information on how it is being used.
- Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
- Right to erasure: You may request that we delete your personal data, subject to our legal obligations to retain certain records (such as AML and transaction data).
- Right to restrict processing: You may ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated.
- Right to data portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to object: You may object to certain types of processing, including direct marketing and profiling activities.
We will respond to all valid data rights requests within a reasonable timeframe, typically
within 30 days. In some cases, we may need to verify your identity before processing the request.
8. Data Security
shenpoker implements a range of technical and organisational security measures to protect your
personal data against unauthorised access, accidental loss, alteration, or disclosure. These
measures include:
- TLS/SSL encryption for all data transmitted between your device and our servers
- AES-256 encryption for sensitive data stored in our databases
- Multi-factor authentication (MFA) options available for your player account
- Regular security audits, vulnerability assessments, and penetration testing
- Strict internal access controls — only authorised personnel may access personal data on a need-to-know basis
- 24/7 monitoring of our infrastructure for suspicious activity and anomalous behaviour
- Staff data protection training and confidentiality obligations
While we take all reasonable steps to protect your data, no method of internet transmission
or electronic storage is entirely infallible. In the unlikely event of a data breach that
poses a risk to your rights, we will notify affected users and relevant authorities as
required by applicable law.
9. Age Restriction and Minors
shenpoker is strictly an adults-only platform. You must be 21 years of age or older
to register an account, access any games, or place any bets on our Platform. This requirement
applies to all users, regardless of the jurisdiction from which they access the Platform.
We do not knowingly collect personal data from individuals under the age of 21. As part of our
KYC process, every new player is required to verify their age and identity before any deposit
or withdrawal can be made. If we discover, at any point, that an account has been registered
by a person under 21 years of age, we will immediately:
- Suspend and permanently close the account
- Void any bets placed or winnings accumulated during the period of underage use
- Securely delete all personal data associated with the underage account, to the extent permitted by law
- Report the incident to relevant authorities where required
If you are aware of any individual under the age of 21 who has registered or is attempting
to register on shenpoker, please report this to us immediately at
[email protected].
10. Changes to This Policy
shenpoker reserves the right to update or modify this Privacy Policy at any time. When we
make material changes, we will:
- Update the "Last updated" date at the top of this page
- Display a notice on the Platform informing users of the change
- Send an email notification to registered account holders where the change is significant
We encourage you to review this Privacy Policy periodically to stay informed about how
shenpoker is protecting your data. Your continued use of the Platform after any changes
have been posted constitutes your acceptance of the revised policy.